Returns & Exchanges
At Enchanted Toy Shop, we want your whimsical wardrobe to fit perfectly, which is why we offer a 30-day window for all returns and exchanges. Items must be in their original, unworn condition with all magical tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing